FAQ

Q: Can the Pet Selfie just be my pet?

A: No. All selfies must include at least one human and one pet.


Q: When do the Pet Selfie contests start?

A: For each category, contests start at 12:00 am PST on the first of the month and end at 11:59 pm PST on the last day of the month.


Q: Do I get more time if I submit my Pet Selfie in the middle of the month?

A: Not at this time. For your best odds, submit early and use the rest of the month encouraging friends and family to like your Pet Selfie.


Q: If all my Pet Selfies receive 100 Likes during the month, do I get paid $25 for each one?

A: You may submit Pet Selfies in all categories, but there is a maximum of one prize win per month per user.


Q: What happens to my Pet Selfies that don't receive 100 Likes?

A: Your pics will still display in the app, but become ineligible to win once the monthly contest ends. In other words, you only get one chance to win for any given photo.


Q: Can I submit the same selfie multiple times?

A: Nope, afraid not. Hopefully this encourages you to continue to take Pet Selfie photos!


Q: Does the photo need to be an actual Pet Selfie or can someone take a photo of me and my pet?

A: Either works. Just make sure every photo includes at least one pet and one human.


Q: How much of the human needs to be in the photo and how much of the pet needs to be in the photo?

A: Enough that we can easily tell what we're looking at. Please use your best judgement.


Q: Why was my Pet Selfie rejected?

A: There are several reasons why your image may have been rejected. 1. Did not include at least 1 human + 1 pet. 2. Contained inappropriate or controversial content (nudity, racism, etc.) 3. Pet appears to be in danger or distress. 4. Photo does not promote a healthy pet lifestyle.


Q: I never received my $25 Gift Card. What should I do?

A: Please contact us.


Q: Can I submit Pet Selfies of other people's pets?

A: Yes. Just tag yourself when adding the Pet Selfie.


Q: Do the Pet Selfie categories ever change?

A: Yes.


Q: How do I change my profile image?

A: When signed in, tap on the Profile tab (bottom right), then tap the Gear Icon (upper right). When on the My Account screen, you should see a button for "Edit Profile Photo".


Q: How do I add pets to my profile?

A: When signed in, tap on the Profile tab (bottom right), then tap the "Pets" button in the middle of the screen. You'll now see a "Add a Pet" button.


Q: Can I donate directly to the Petco Foundation through the app?

A: Not at this time.